QuickText extension for Thunderbird

A while ago I was between jobs and visited a cousin who has a travel agency. They were thinking of setting up a web site etc. and I looked at how I could help. One thing I noticed is that that they do a lot of correspondance by email. One of the biggest worries for a travel agency is screwing up a date or destination, etc. So I was thinking how to automate some of this. I'm still not sure how to do it, but this Thunderbird email extension seems like it might help.
screenshot
Basically, you can quickly make canned text responses where information like the person's name is automatically replaced in the message. Looks like a real timesaver.

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